User Data Deletion Instructions

1. Overview & Meta Compliance Commitment

Bookzello respects individual privacy rights and provides a simple, direct mechanism to request the deletion of personal information, salon business records, customer booking histories, and WhatsApp conversational transcripts stored in our databases.

If you have interacted with Bookzello via our web application (https://bookzello.com), an embeddable website widget on a salon’s website, or a connected salon WhatsApp business number, you have the right to request deletion of your records at any time.

2. Who Can Request Deletion

We handle deletion requests across four main user categories:

3. Step-by-Step Deletion Process

To ensure genuine authorization and prevent unauthorized sabotage of another user’s or salon’s appointments, requests are submitted and verified via email:

4. Information Required for Verification

To locate your records accurately without capturing unnecessary data, please include the following details corresponding to your use:

• For Salon Clients: Your full name, the email address and/or mobile phone number used during booking, and the name of the salon where you booked an appointment.
• For WhatsApp Users: The mobile phone number (in international E.164 format, e.g. +447700900000) used to message the salon, and the name of the salon messaged.
• For Salon Owners: Your registered account email address, salon business name, salon URL slug (e.g. bookzello.com/booking/[slug]), and confirmation that you wish to decommission the entire organization workspace.

5. Security Notice (What NOT to Send)

6. How Requests Are Processed & Timelines

Once your request is received, Bookzello follows a structured lifecycle to ensure thorough removal while preserving system integrity:

• Intake Acknowledgment: Within 48 business hours of receiving your email.
• Identity & Ownership Verification: We confirm that the request originates from the legitimate owner of the contact details or salon organization.
• Database Purge Execution: Within 30 calendar days of completed verification:
  • Customer contact records and associated appointment history are removed or irrevocably anonymized.
  • WhatsApp conversation threads, message logs, and webhook events linked to the phone identifier are deleted.
  • For salon workspace deletions, foreign key cascading safely removes associated staff profiles, service catalogs, and draft records.
• Confirmation Receipt: You will receive a final confirmation email stating that your data has been successfully erased.

7. WhatsApp & Meta Data Clarification

It is important to understand the boundary between Bookzello and Meta Platforms:

8. Operational & Statutory Retention Exceptions

In limited situations permitted or required by law, certain data cannot be immediately erased:

• Statutory Accounting & Tax Obligations: Where a salon or Bookzello is required by commercial law to retain financial audit records or completed invoice receipts for statutory minimum periods (e.g. 6–7 years).
• Dispute Resolution & Fraud Prevention: Information strictly necessary to resolve active disputes, enforce terms of service, or prevent malicious abuse of booking systems.
• Encrypted Backup Rotation: Data deleted from live operational databases will automatically age out and be permanently overwritten in encrypted disaster-recovery backups within standard cloud backup retention cycles (typically 30 days).

9. Opt-Out Alternatives (Stop Reminders)

If you simply wish to stop receiving automated appointment notifications without deleting your appointment history:

• WhatsApp Opt-Out: Reply with the word “STOP” to any WhatsApp message received from a salon. The system will mark your conversation as opted out.
• Email Notifications: You can manage communication preferences directly by contacting the salon or clicking the management link provided in your booking confirmation email.

10. Data Deletion Contact & Support

To submit a data deletion request or check the status of an existing request, contact our privacy team: